All cancellation requests are to be made by calling +91 7420033311 or by replying to the booking confirmation email.
For chauffeur-driven vehicles
In case of cancellation 24 hours before the pick-up time, a processing fee of 3% of the amount paid in advance will be charged and the balance will be refunded.
No refund will be issued for any cancellation made prior to 24 hours of trip pick-up time.
Refunds will be processed within 3-5 business days. Refunds will be sent back to the original payment method used in making the payment. For example, if a credit card was used to make the payment, the refund will be pushed to the same credit card. The refund will reflect in your account within 2-10 business days. The time taken to process a refund depends on the payment mode that was used while making the payment.
If the booking is cancelled by BOOKMARK, for any reason, the full amount of advance payment will be refunded.